The Trigger
An existing MSSP client. Extremely dissatisfied with the service. They engaged Theos to audit the incumbent implementation.
What Theos Found
- The audit revealed three critical failures in the incumbent deployment.
- 60% of assets had no policy attached. The tool was monitoring nothing.
- 30% of assets had no endpoint agent installed at all. They were entirely unprotected.
- Where policies existed, they were substandard and not leveraging the full capability of the technology stack.
- The audit confirmed the service had significant gaps in coverage and configuration.
The Theos Approach
Audit and Assessment
Theos conducted a full audit of the existing CrowdStrike deployment, documenting the gaps across policy coverage, agent deployment, and configuration quality. Findings were presented to the client with a clear remediation plan.
Deployment and Management
Theos assumed full monitoring responsibility. The environment was deployed and configured correctly, with proper policies applied across all assets, full agent coverage achieved, and detection logic configured to the standard the platform was built to deliver.
"
Theos found that most of our assets had no monitoring policy attached. We had been paying for protection that did not exist. They fixed it and took over the contract.
